simplerOS Terms and Conditions

These Terms apply to every User, including agent users (licensed real estate professionals) and staff users (brokerage or Company staff and administrators). If you use the Platform in connection with a brokerage, you accept these Terms for yourself and, where you are authorized to do so, on behalf of that brokerage. Your role and your access level are set by the Company or by the brokerage that authorizes your account. These Terms govern your use of the software and do not replace any employment or independent-contractor agreement you may have.

The Platform is an operating system for a residential real estate business. It includes software, content, and framework materials that are owned by simpler.realestate, LLC (the “Brokerage”) and licensed to the Company, and that the Company makes available to you. Subject to these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for your authorized business use. All rights not expressly granted are reserved to the Company and the Brokerage.

The Platform is provided on an as-is and as-available basis and may be offered in a pre-release, beta, or evaluation form. Features may change, be added, or be removed, and the Platform may be suspended or discontinued, at any time and without liability. You should not rely on any feature, output, or availability for a critical business or client obligation without your own independent verification and backup.

• You must provide accurate and current information, hold any license required for your work, and keep your profile up to date.
• You are responsible for keeping your credentials confidential and for all activity under your account. Do not share your login.
• Notify us promptly at support@simpleros.com if you suspect any unauthorized use of your account.

You agree to use the Platform lawfully and professionally. You will not: violate any law, regulation, MLS rule, fair housing or advertising requirement, or professional duty; infringe the rights of any person; upload unlawful, harmful, or infringing material; attempt to access, scrape, reverse engineer, or interfere with the Platform or its security; use the Platform to build a competing product; or use it in any way that could harm the Company, the Brokerage, or any other person. You remain responsible for your own compliance with all real estate, licensing, advertising, and fair housing laws that apply to your work.

You may input contacts, communications, transaction information, and other content (together, “User Content”), which may include personal information about your clients and other people. As between you and the Company, you are responsible for your User Content. You represent that you have the rights and any consents needed to provide it and to have it processed through the Platform, and that you will handle your clients' personal information in line with the laws that apply to you. You grant the Company a non-exclusive license to host, process, and display your User Content as needed to provide, secure, and support the Platform.

The Platform includes features that use artificial intelligence to generate drafts, summaries, suggestions, and other outputs (“AI Output”). AI Output is generated automatically and may be inaccurate, incomplete, out of date, or unsuitable for your situation. You are responsible for reviewing and verifying AI Output before you rely on it, share it, or act on it. AI Output is a tool, not advice, and is not legal, financial, tax, lending, appraisal, or other professional advice. Compliance with fair housing, advertising, disclosure, and licensing rules remains your responsibility, and a licensed professional must review any client-facing material. Do not enter information into AI features that you are not permitted to disclose or process.

The Platform and its content, including AI Output, support your work but do not replace your professional judgment. You remain the licensed professional responsible for your advice to your clients, your transactions, and your compliance obligations. The Company and the Brokerage are not your broker, lawyer, accountant, or advisor through the Platform.

The Platform, the software, the simpler.realestate Foundation, the simplerPath framework, the Six Pillars materials, the brand voice library, and all related content and trademarks are owned by the Company or by the Brokerage as its licensor, and are protected by law. The names simplerOS and simpler.realestate and related marks may not be used without permission. If you send us feedback, you grant the Company a perpetual, royalty-free license to use it without obligation to you.

The Platform may let you sign in with Apple or Google and may connect to third-party services. Your use of those services is governed by their own terms and privacy practices, and the Company is not responsible for third-party services or for any data you choose to share with them.

The Platform offers an optional SMS notification program for agent users and staff users: operational alerts (such as transaction deadline reminders and support ticket updates) and two-way support conversations with brokerage staff, sent from the Company's business number.

• Consent. You receive SMS only if you opt in by providing your mobile number and enabling SMS notifications in your profile settings. Consent is not a condition of employment, affiliation, or any purchase.
• Message frequency varies based on your activity and transactions.
• Message and data rates may apply depending on your mobile carrier plan.
• Opt out at any time by replying STOP to any message or by turning off SMS notifications in your profile settings. After you opt out, you will receive one final confirmation message.
• Help. Reply HELP to any message, or contact support@simpleros.com.
• Mobile carriers are not liable for delayed or undelivered messages.
• The Privacy Policy describes how your mobile number and consent records are handled. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

The Platform may let you connect social media accounts, such as a Facebook Page, and publish content through the Platform. You are responsible for the content you publish: it must comply with your MLS rules, fair housing and advertising laws, and the connected service's own terms and community standards. The Company provides publishing tools but does not review your published content and is not liable for the consequences of content you choose to publish. You may disconnect a social account at any time in Settings.

Access to the Platform may be provided under arrangements between the Company and the brokerage that authorizes your account. The Platform may meter usage — including AI usage — and attribute costs to your account or to that brokerage. Any fees payable by you will be disclosed before you incur them. The Company may change pricing prospectively with notice.

The Privacy Policy explains how the Company collects, uses, and shares personal information, and it is incorporated into these Terms by reference.

The Platform and its non-public features, materials, and pricing are confidential to the Company and the Brokerage. You agree not to disclose them to anyone outside your authorized use and to protect them with reasonable care.

To the maximum extent permitted by law, the Platform and all content and AI Output are provided as is and as available, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or that the Platform will be uninterrupted, secure, or error-free. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

To the maximum extent permitted by law, the Company and the Brokerage will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising from or related to the Platform, even if advised of the possibility. The total aggregate liability of the Company and the Brokerage for all claims relating to the Platform will not exceed the amounts you paid to the Company for the Platform in the twelve months before the claim, or one hundred dollars if you paid nothing. Some jurisdictions do not allow certain limits, so some of these may not apply to you.

You agree to indemnify, defend, and hold harmless the Company, the Brokerage, and their affiliates, members, managers, officers, directors, employees, agents, and licensors (the “Indemnified Parties”) from and against any claims, demands, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising from or related to: your use of the Platform; your User Content or client data; your violation of these Terms or any law, MLS rule, or professional duty; your infringement of any third-party right; or your advice to or dealings with your clients. The Company may take over the defense of any matter subject to indemnification, and you agree to cooperate.

You may stop using the Platform at any time. The Company may suspend or terminate your access at any time, with or without notice, including for any breach of these Terms or any risk to the Platform or others. On termination, your license ends and you must stop using the Platform. Sections that by their nature should survive, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

The Company may update these Terms. If a change is material, the Company will provide notice and may require you to accept the updated Terms at your next sign-in. Your continued use of the Platform after an update takes effect means you accept the updated Terms. The Company keeps a record of the version you accepted and the date.

This Section sets out how disputes are handled. It starts with a good-faith effort to resolve matters informally, and it requires that claims be brought on an individual basis.

21.1 Governing law

These Terms, and any dispute relating to them or to the Platform, are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules.

21.2 Venue

Subject to the sub-sections below, the exclusive venue for any court action is the state courts located in Delaware, or the appropriate United States District Court, and each party consents to the personal jurisdiction of those courts.

21.3 Informal resolution first

Before starting any formal proceeding, the party raising a dispute must first send a written Notice of Dispute to the other party describing the dispute and the relief requested. Notice to the Company goes to legal@simpleros.com and 10525 Timberwood Cir. #100, Louisville, KY 40223; notice to you goes to the email on your account. The parties will then try in good faith to resolve the dispute for at least sixty days after the Notice is received. Completing this step is a condition to starting a proceeding, and any applicable deadline or limitations period is paused while the parties work through it. Each party must bring its own individual Notice, and a Notice may not be submitted on behalf of a group.

21.4 Individual basis and class-action waiver

To the fullest extent permitted by law, you and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, mass, or representative proceeding, and neither party will seek to have any dispute heard as a class or representative action. If a court decides this waiver is not enforceable as to a particular claim, that claim alone is severed and may proceed in court on an individual basis, and the rest of this Section still applies.

21.5 Jury-trial waiver

To the extent permitted by law, each party waives any right to a trial by jury in any action relating to these Terms or the Platform.

21.6 Carve-outs that always apply

Nothing in this Section prevents either party from seeking urgent injunctive relief to protect intellectual property or confidential information, or from bringing a matter in small-claims court. Rights and claims that cannot be waived by law are not affected. Under federal law, claims of sexual assault or sexual harassment may not be forced into pre-dispute arbitration.

21.7 Relation to employment and contractor agreements

This Section governs disputes about your use of the Platform. It does not change any separate employment or independent-contractor agreement you have, and any employment or contractor dispute is handled under that agreement and the laws that apply to it.

You consent to do business electronically, to receive these Terms, the Privacy Policy, disclosures, and notices in electronic form, and to the use of electronic records and electronic signatures under the federal E-SIGN Act and applicable state law (UETA). You may withdraw this consent by closing your account, though doing so means you can no longer use the Platform. You are responsible for keeping a device, browser, and email address that can receive electronic records.

These Terms and the Privacy Policy are the entire agreement between you and the Company about the Platform and replace any prior understanding on that subject. If any part is found unenforceable, the rest remains in effect. The Company's failure to enforce a term is not a waiver. You may not assign these Terms; the Company may assign them. Neither party is liable for events beyond its reasonable control. Notices to you may be sent to the email on your account; notices to the Company go to legal@simpleros.com.

By creating an account you accept these Terms. The Company records the version accepted, the date and time, and your account identifier as the record of your acceptance.

Looking for the marketplace and consumer apps terms? See the Marketplace & Consumer Apps Terms of Service.